pre-order 

Why only hemp products on pre-order?

we operate with limited stock quantities. Our products tend to sell out fast, which is great for us but not so great for customers who miss out. Pre-orders let you reserve items before they arrive, ensuring you don't miss out on your favorites.

When will my pre-order item be dispatched?

Upon making a pre-order, you will receive an estimated dispatch date. Our team strives to adhere to these timelines, but occasionally, unforeseen shipping delays beyond our control may occur. If you have any uncertainty regarding the dispatch date, please don't hesitate to reach out to us for clarification."

RETURNS

What is your returns policy?

To view our returns policy CLICK HERE

https://www.aqgstore.com/pages/return-policy

What sets aqgstore apart?

At aqg

store , we're not just another online retailer; we're your ultimate shopping destination. Our UK-based platform offers a diverse array of products, ranging from cutting-edge electronics to trendy fashion items and stylish home decor. We're committed to ensuring that your shopping experience is both seamless and enjoyable.

 How do I make a purchase?

Shopping with us is a breeze. Simply explore our website, choose the items you desire, and add them to your shopping cart. When you're ready to complete your order, follow the intuitive checkout process, where you'll provide your shipping details and payment information. Review your order and hit the confirm button.

 Do you ship internationally?

Yes, we're thrilled to offer international shipping. When you're checking out, enter your delivery address to confirm if we serve your location.

 What payment methods are accepted?

We embrace a wide range of payment methods, including major credit/debit cards like Visa, MasterCard, and American Express, along with trusted options like PayPal.

How soon will my order arrive?

The delivery timeframe depends on your location and the items you've selected. While we provide estimated delivery times during checkout, please keep in mind that these are approximate and subject to variables such as customs processes and shipping carrier schedules.

What's your return policy like?

Our return process is straightforward. If your purchase doesn't meet your expectations, you can return it within [14 days] from the date of receipt for either a refund or an exchange. Please consult our comprehensive return policy [link] for detailed instructions.

Can I track my order?

Certainly! Once your order is dispatched, we'll email you a tracking number that you can use to monitor your package's status and location.

Is my personal and payment information secure?

Absolutely. Your security is our priority. We employ industry-standard encryption to safeguard your data during transmission. Plus, we don't store sensitive payment information on our servers.

How do I reach your customer support team?

Getting in touch with our dedicated customer support squad is easy. Visit our [Contact Us] page on the website, and they'll be delighted to assist with any queries, concerns, or problems you may encounter.

Are there any ongoing discounts or promotions?

Yes, we frequently run promotions and extend discounts across various product categories. To stay informed about our latest offers, subscribe to our newsletter and follow us on social media.

 What if my product arrives damaged or defective?

In the unfortunate event that you receive a damaged or defective product, please contact our customer support team immediately. We'll arrange for a return, replacement, or refund based on your preference and product availability.

Can I modify or cancel my order post-purchase?

We do allow changes or cancellations within a specific timeframe after you've placed your order. Reach out to our customer support team promptly, and they'll assist you in making any necessary adjustments.

How can I stay updated on new arrivals and promotions?

To keep up with our latest arrivals and promotions, you can subscribe to our newsletter during checkout or on our website. You can also follow us on popular social media platforms like Facebook, Instagram, and  tiktok.

Are the prices displayed inclusive of taxes?

Our prices may or may not include taxes, depending on your location and the nature of the product. Taxes will be calculated and clearly shown during the checkout process, ensuring full transparency in your shopping experience.

If you have any more questions or require further assistance, please don't hesitate to get in touch. We're here to make your shopping experience not only convenient but exceptional!